SALAR Ukraine - PROSTO Project support to administrative services 2021-2024
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The project's aims to support the improvement of administrative services centers in Ukraine in line with the ongoing decentralization reform. The project will provide in hand expert and capacity building assistance to the Ukrainian communities to establish and run the centers of public services.
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- C01 - Project-type interventions
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More about the contribution
The project's aims to support the improvement of administrative services centers in Ukraine in line with the ongoing decentralization reform. The project will provide in hand expert and capacity building assistance to the Ukrainian communities to establish and run the centers of public services.
All activities related to the contribution are shown here. Click on an individual activity to see in-depth information.
Total aid 52,168,647 SEK distributed on 0 activities
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Result
Among the key results of the Prosto Project are the following: - Supported the creation or significant modernisation of 48 ASCs, benefiting population of 561 655 across the partner hromada (prewar population statistics), - Established an ongoing helpdesk service, providing ondemand support to more than 200 municipalities in coordination with the Ministry of Digital Transformation (MinDigital), - Conducted 91 opencall training sessions with 5 221 attendees from over 500 hromadas (87.9% women and 12.1% men), - Held 21 psychological group consultations for ASC staff near the northern border and areas of intense military action, offering support for those dealing with IDPs, veterans, and their families in challenging conditions, - Conducted three rounds of monitoring, targeting 140 heavily affected hromadas during the first year of the war, providing comprehensive data on administrative service provision and restoration in liberated municipalities, - A total of 489 starostas from 44 partner hromadas across 17 regions were trained in administrative service provision under war conditions, - Crisis material support was provided to 162 hromadas, covering a population of around 3 million people, in the form of IT equipment and vehicles, - Increased the ability of hromadas in citizen engagement by awarding mini grants to 32 hromadas for crisis communication and informationsharing, and training 1,105 representatives of hromadas, - Supported 43 reallocation and internship programs between hromadas in the East and West during the early phase of the war, - Produced essential methodological and policy resources such as: The White Book on administrative service provision policy"Starosta in the Community" to strengthen institutional capacity Guides on informing the population during crises Integrating gender into administrative services under wartime conditions etc. Relatively high demand for support from Prosto during the war indicates that many hromadas are actively working on sustaining good quality of administrative service provision and in some cases even tend to improve it in extremely difficult financial and humanitarian circumstance. The main challenges for Project implementation were security constraints and uncertainty regarding the outcome and development of the war, the financial difficulties of local government structures (LGSs), and increasing centralization of decision making processes in government. The need for additional support will remain high even after PROSTO concludes. The support might be especially critical, particularly in the event of a potential ceasefire or peace agreement. This situation would result in a significant increase in the number of veterans, requiring the provision of various administrative and social services through ASCs to them and their families.
The contribution aims at improving the local service delivery for citizens of Ukraine by providing advisory and technical support to establish administrative service centers. In addition to that, the project will also work on the national level with key decision makers to shape / improve the national legislation in the area of administrative service provision.
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